{"id":4021,"date":"2022-03-04T10:06:59","date_gmt":"2022-03-04T15:06:59","guid":{"rendered":"https:\/\/collegeoptom.on.ca\/?page_id=4021"},"modified":"2022-07-26T13:10:06","modified_gmt":"2022-07-26T17:10:06","slug":"depot-dune-plainte","status":"publish","type":"page","link":"https:\/\/collegeoptom.on.ca\/fr\/public\/plaintes-et-preoccupations-a-propos-dun-optometriste\/depot-dune-plainte\/","title":{"rendered":"D\u00c9P\u00d4T D\u2019UNE PLAINTE"},"content":{"rendered":"\n

COMMENT D\u00c9POSER UNE PLAINTE<\/strong><\/h2>\n\n\n\n

Si vous avez un probl\u00e8me non r\u00e9solu avec un optom\u00e9triste, l\u2019Ordre vous encourage \u00e0 vous adresser d\u2019abord et directement \u00e0 l\u2019optom\u00e9triste en cause, pour voir s\u2019il y a moyen de trouver une solution.<\/p>\n\n\n\n

Si le probl\u00e8me n\u2019a pas \u00e9t\u00e9 r\u00e9solu avec succ\u00e8s, vous d\u00e9sirerez peut-\u00eatre d\u00e9poser une plainte en bonne et due forme. Cette plainte doit \u00eatre d\u00e9pos\u00e9e par \u00e9crit ou enregistr\u00e9e sur une bande, un film, un disque ou un autre support.<\/p>\n\n\n\n

\n

Si vous d\u00e9sirez d\u00e9poser une plainte contre un optom\u00e9triste, veuillez remplir et soumettre un formulaire de plainte :<\/strong><\/p>\n\n\n\n

\n
Formulaire de plainte<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n

Pour information sur le processus de plainte, cliquez ici<\/a>.<\/p>\n\n\n\n

Si vous avez des questions sur le processus de plainte ou les modalit\u00e9s de d\u00e9p\u00f4t d\u2019une plainte, n\u2019h\u00e9sitez pas \u00e0 communiquer avec nous :<\/p>\n\n\n\n

Adresse postale <\/strong>: 65 St. Clair Avenue East, Suite 900, Toronto, ON M4T 2Y3<\/p>\n\n\n\n

T\u00e9l\u00e9phone <\/strong>: 416 479 9295<\/a><\/p>\n\n\n\n

Sans frais <\/strong>: 1 833 402 4819<\/a> <\/p>\n\n\n\n

T\u00e9l\u00e9copieur <\/strong>: 1 647 417 6862<\/a><\/p>\n\n\n\n

Courriel <\/strong>: complaints@collegeoptom.on.ca<\/a><\/p>\n\n\n\n

R\u00c8GLEMENT EXTRAJUDICIAIRE DES DIFF\u00c9RENDS<\/strong><\/h2>\n\n\n\n

Dans certains cas, l\u2019Ordre pourrait \u00eatre en mesure de proposer des moyens autres qu\u2019une enqu\u00eate formelle pour r\u00e9soudre rapidement des plaintes mineures.<\/p>\n\n\n\n

Dans le cadre d\u2019un r\u00e8glement extrajudiciaire des diff\u00e9rends (RED), un m\u00e9diateur collabore avec la plaignante ou le plaignant et l\u2019optom\u00e9triste pour r\u00e9soudre le probl\u00e8me \u00e0 la satisfaction des deux parties.<\/p>\n\n\n\n

Le RED est un processus confidentiel et sous toutes r\u00e9serves : toute d\u00e9cision rendue pendant le r\u00e8glement n\u2019implique pas n\u00e9cessairement un aveu de faute de la part de l\u2019optom\u00e9triste et ne retire aucun droit \u00e0 la plaignante ou au plaignant. La plaignante ou le plaignant et l\u2019optom\u00e9triste doivent convenir de participer \u00e0 un RED, et l\u2019une des parties peut se retirer du r\u00e8glement n\u2019importe quand.<\/p>\n\n\n\n

Les enqu\u00eates formelles sont suspendues pendant un RED et ne reprendront que si le m\u00e9diateur confirme qu\u2019une entente n\u2019est pas possible.<\/p>\n\n\n\n

Si une entente est convenue et approuv\u00e9e par le Registraire de l\u2019Ordre, le diff\u00e9rend est consid\u00e9r\u00e9 comme r\u00e9solu.<\/p>\n\n\n\n

En savoir plus sur le processus de r\u00e8glement extrajudiciaire des diff\u00e9rends<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

COMMENT D\u00c9POSER UNE PLAINTE Si vous avez un probl\u00e8me non r\u00e9solu avec un optom\u00e9triste, l\u2019Ordre vous encourage \u00e0 vous adresser d\u2019abord et directement \u00e0 l\u2019optom\u00e9triste en cause, pour voir s\u2019il…plus<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4037,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_EventAllDay":false,"_EventTimezone":"","_EventStartDate":"","_EventEndDate":"","_EventStartDateUTC":"","_EventEndDateUTC":"","_EventShowMap":false,"_EventShowMapLink":false,"_EventURL":"","_EventCost":"","_EventCostDescription":"","_EventCurrencySymbol":"","_EventCurrencyCode":"","_EventCurrencyPosition":"","_EventDateTimeSeparator":"","_EventTimeRangeSeparator":"","_EventOrganizerID":[],"_EventVenueID":[],"_OrganizerEmail":"","_OrganizerPhone":"","_OrganizerWebsite":"","_VenueAddress":"","_VenueCity":"","_VenueCountry":"","_VenueProvince":"","_VenueState":"","_VenueZip":"","_VenuePhone":"","_VenueURL":"","_VenueStateProvince":"","_VenueLat":"","_VenueLng":"","_VenueShowMap":false,"_VenueShowMapLink":false,"footnotes":""},"coo_audiences":[145],"class_list":["post-4021","page","type-page","status-publish","hentry","coo_audiences-public-fr"],"yoast_head":"\nD\u00c9P\u00d4T D\u2019UNE PLAINTE - 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